Serenity Hospice and Home named 2024 Hospice CAHPS Honors Elite recipient

    Serenity Hospice and Home has been named a 2024 Hospice CAHPS Honors Elite Award recipient by HEALTHCAREfirst, a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies. This prestigious annual review recognizes agencies that continuously go above and beyond in providing high-quality care for patients and compassionate caregiver experiences. It acknowledges the highest-performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures.

    To be considered for the Hospice CAHPS Honors Award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database. Special recognition, Honors Elite, is awarded to those hospices that score above the national performance score on 100%, or all 24, of the evaluated questions.

    “We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health and Hospice. “We congratulate Serenity on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”

    “Quality hospice care with Serenity is not about simply providing comfort; it’s about creating a sanctuary where patients find dignity, compassion, and support to live their final days with peace and grace,” shares Lynn Knodle, CEO of Serenity Hospice and Home.

About Serenity Hospice and Home

    Serenity Hospice and Home celebrates 40 years of providing the highest-quality hospice and palliative care to nine counties throughout Illinois.